Apple Mail

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This article contains information for Apple Mail v2 for v3 for Mac OS X 10.5 (Leopard), v4 for Mac OS X 10.6 (Snow Leopard) through v.7 for Mac OS X 10.9 (Mavericks). All versions of Mail are compatible with Faculty and Staff Google Apps for Education accounts and Student accounts.

Email Client Use

We recommend strongly that you process your email on a Web browser rather than a desktop client!

Browser processing ensures that you experience the full benefits of Google Apps and you have our Help Desk staff to give you full support and assistance with browser-related questions and issues.

If you choose to continue to use a desktop client, the instructions below will get you set up using Thunderbird, Outlook, or Apple Mail.

Note: To use a desktop client, you must first enable IMAP via the settings in the Web interface; see Enable IMAP for Device Syncing above for instructions.

For more information please visit:

Configuring Apple Mail with Google Mail

You can set up your Apple Mail application to send and receive messages from your Google Apps for Education account.

  • Open the Mail app on your computer.
  • Select the Mail menu at the top
  • Select Preferences.

If you are using the Yosemite operating system (the most recent), choose Add Accounts).

NOTE: If you are using an older operating system, you may need to choose either Preferences or Accounts.

  • In Preferences, choose the Accounts option and then click the + button in the bottom corner.
  • In the Accounts option under the Mail menu, click the + button in the bottom corner.

  • A new window will open.

Choose the Account Option in Mail Preferences

  • Choose Google. Another new window will open asking you for your account credentials.

Entering Your Account Credentials

  • Type your name
  • Type your full email address (
  • Type your password
  • Click Set up

Click on the box next to Mail

  • Make sure Mail is selected and click Done.

Choosing Google as the account type will automatically select the correct IMAP and SMTP servers and ports for the application to use with the Google email server.

Google recommends the following settings for use with Apple Mail:

  • From the Mail menu, click Preferences > Accounts > Mailbox Behaviors
  • Store draft messages on the server > leave unchecked
  • Store sent messages on the server > leave unchecked
  • Store junk messages on the server > checked
  • Delete junk messages when > Never
  • Move deleted messages to the Trash mailbox > leave unchecked
  • Store deleted messages on the server > leave unchecked

Configuring URI Email Through Verizon or Cox

Verizon requires their customers to authenticate through their server every time they send an email. The following settings should resolve any issues:

v10.4 (Tiger)

1. Go to "Mail".
2. Go to "Preferences".
3. Click on the "Accounts" tab.
4. Click on "Server Settings".
5. Enter the outgoing server into the "Outgoing Mail Server" field.
6. From the drop down menu, for "Authentication", select "Password".
7. Enter the username and password for your verizon or cox account.

v10.5 (Leopard) and v10.9 (Mavericks)

1. Go to "Mail".
2. Go to "Preferences".
3. Click on the "Accounts" tab.
4. From the drop down menu, for "Outgoing Mail Server (SMTP)", select "Edit Server List...".
5. Select desired server from the list.
6. Select the "Advanced" tab.
7. From the drop down menu, for "Authentication", select "Password".
8. Enter the username and password for your verizon or cox account.
9. Click "OK".

Problems Sending Mail

If emails are stuck in the Outbox but all outgoing server information is correct, delete all emails in the Outbox, restart Mac Mail, and try to send again.

Checking And Receiving Mail

You may request your mail at any time by using any of the following options:

  • Selecting "Get New Mail" from the Mailbox menu.
  • Clicking on the envelope on the left-hand side
  • Pressing Shift+⌘+N on the keyboard.

v10.4 (Tiger) to v10.6 (Snow Leopard)

The list of messages is in the top panel of the Mail window. Select a message by clicking on it to see its contents in the lower panel or double-clicking to read in a new window.

v.10.7 (Lion) to v10.9 (Mavericks)

The list of messages is in the middle panel of the Mail window. Select a message by clicking on it to see its contents in the right panel or double-clicking to view the message in a new window.

Creating An Outgoing Message

1. Select File and click New Message (Mac v10.4 to v10.6) or click on the pencil on the left next to the envelope icon (Mac v10.7 to v10.9).

2. A composition window is displayed with the blinking cursor situated at the start of the To: field. Since it is easiest to experiment with Mail by sending a message to yourself, type your own e-mail address in the "To:" field.

3. Press the tab key or point and click the mouse to move the cursor down to the "Subject:" field. Typically, this field should contain some brief text indicating what the message is about. For this message, type the words Test Message. Move the cursor past the "Cc:", "Bcc:", and "Attachments:" fields into the large area below them. This area is reserved for the actual body of the message. Type in your text.

The Send button is in the upper left corner of the composition window. To send the message, click on this button. The composition window immediately closes when your message has been sent.

Replying To A Message

For any mail message that someone has sent to you, you can easily initiate a reply message to its sender without having to create a new message. Open the In mailbox by selecting Go To -> In from the Mailbox menu. Single-click on the message summary of your test message to highlight it. From the Message menu, select Reply to initiate a reply to this message. A new composition window is displayed with the sender’s address automatically placed in the "To:" field of the header. The original sender’s text is included in the body of the message prefixed by > at the beginning of each line.

This text may be edited as needed. Since it is fully selected in the new composition window, it can be deleted by pressing the delete key. You can enter more text in the reply message as you would in any outgoing message.

Saving An Outgoing Message

Sometimes it is convenient to save an outgoing message either as a safeguard when typing long messages, or for temporary storage so you can return to it at a later time for changes or additions prior to sending it. To save any current outgoing message, select Save as Draft from the File menu. This does not close the composition window but it does save the version of the message in the Drafts mailbox as it appears at the time of the save. As long as an outgoing message has not been sent, changes can be made to it.

For example, if you wish to send the message to an additional person, you can add his/her address in the "To:" field. Any two addresses in a single field must be separated by a comma.

Deleting A Message

Messages are stored indefinitely in any mailbox until they are explicitly deleted or transferred to another mailbox. Any message can be deleted. To delete a message, open the message first, and select Delete from the Message menu. As a safeguard, the Delete command does not actually delete messages but transfers them to the Deleted mailbox. Therefore, if you realize you accidentally deleted a message, it can be recovered and transferred out of the Deleted mailbox. To manually delete messages held in the Deleted mailbox, select Erase Deleted Messages from the Mailbox menu.

Quitting Mail

When you are finished using Mail, select Quit from the Mail menu.

Long Headers

Long headers will show you the path the email took to reach your account. To view the long headers for a message, select the message and then click View > Message > Long Headers or press Shift, Apple, H


Apple Mail may not work if you have two step verification on. Try turning two step verification off if Apple Mail is not working properly.